Free Shipping Worldwide

TOMMY Shipping Processes

• Orders are processed and collected from our Australian warehouse Monday - Friday AEST
• All items are shipped from our warehouse unless otherwise stated on product page
• Tracking information is emailed once items are despatched
• Contact us at info@tommylighter.com with any queries about your order.

Delivery times

• Expected delivery time for Australian orders is 2-3 business days
• Deliveries are sent via EMS for international Express, and via Australia Post to local carriers for International Standard, and Australia Post in Australia.
• Selected orders may be available via DHL.
• If your order hasn't arrived in the expected time please contact us at info@tommylighter.com

International Orders Information

• The customer is required to contact their local postal service if a parcel is delayed, please contact us if you require their details.
• Please note international orders may be subject to customs inspections and import taxes unique to your country
• Please contact your local customs office to find out if/how much these taxes may be.
• We won't mark packages as gifts, or change pricing of goods to attempt to avoid any taxes.
• For DHL orders with taxes owning, if the customer refuses to pay these, the product will be destroyed and no refund given. 

NEED HELP FINDING YOUR ORDER?

Email our friendly customer service team at info@tommylighter.com